Information Technology IT Governance Analyst

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Main Purpose of the Role

This position has the following primary roles and responsibilities:

Business Analyst:

  • Gather requirements from key stakeholders using requirement elicitation techniques like brainstorming, requirement workshops, focus groups, and others.
  • Document requirements by creating process/flow diagrams, user interface mock-ups, epics and user stories.
  • Participate in testing of the developed features.
  • Facilitate meetings and demos sessions with business stakeholders and development team(s).
  • Document release notes and knowledge articles.
  • Maintain communication with the stakeholders.
  • Coordinate software releases and communication.
  • Be the gatekeeper of the request queue for the team. 

 IT Governance Training:

  • Maintain existing and develop new training materials for the ServiceNow platform and IT Governance processes.
  • Provide training to the new users of the ServiceNow platform.

Skills/Experience Required

  • 2-3 Years of business analyst or related work experience
  • Must be detail oriented, organized, and dependable
  • Must have strong verbal and written communication skills
  • Must work efficiently and meet deadlines
  • Problem-solving and analytical thinking
  • Elicitation and interviewing skills
  • Problem-solving and analytical thinking
  • Work with little supervision and is self-motivated
  • Process modeling skills preferred but not required
  • Knowledge of Microsoft products such as Excel, Visio, PowerPoint, Teams, and Outlook
  • ServiceNow and ITIL knowledge and experience is required
  • Familiarity with Agile/Scrum methodology